London Heathrow ePassport gates
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London Heathrow airport has installed ePassport gates at all terminals.
The algorithm in the bio metric recognition that is being used is not fit for purpose.
Far too many people are being rejected by the ePassport gates, hence casing them to wait significant extra time in a queue to be identified correctly by a human border control officer.
Parliament needs to force the supplier of this technology to liaise with European suppliers to use the same algorithm at these gates in Europe airports are much more efficient.
Many people are also being rejected as they share the same name as other people. Poor 'John Smith' will NEVER be able use ePassport gates successfully. This is crazy. Technology is meant to make life more efficient not less efficient.
These Checks are too stringent and the bio metric recognition algorithm is not fit for purpose.
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