British Airways to train staff in hidden disabilities and properly support passengers
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British Airways have failed twice in their duty of care to support our son who has autism. On both occasions we had booked support for him, and provided details of his disability. Although BA apologised, they have failed to acknowledge that they need to improve on their understanding of hidden disabilities, and provide better training to their staff. This appears to be disability discrimination as we feel they would not have failed to provide a wheelchair to a passenger with a mobility disability.
British Airways need to properly train all of their staff around the world to better understand all hidden disabilities. They need to understand the serious nature of failing to provide care, and that the results can be catastrophic to the individual.
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