Uber automated toll scam must stop in Electronic City, #Bangalore #India

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Every day 1,000s of unsuspecting Electronic city-1 commuters take Uber to their work or for their daily commute within Bangalore city.

While the 4 wheelers travelling to the city through the elevated expressway/Electronic city flyover pays a single trip toll fee of Rs 45.00, usage of the service lane to Hosur road, adjacent to the toll lane is FREE. Our travel between Electronic City 1 & 2 via the interconnected road is also FREE.

And, there is no reason, why our Uber trips should be an exception to this. Except for Uber, which mysteriously collects any amount between Rs 47.25 to Rs 94.50 as "Tolls, Surcharges, and Fees" for all single trips between Electronic city 1 & 2.

Uber explains this as :

"Our system is designed in a way that it automatically adds the toll charges to the fare whenever you pass through a toll".

Fact is - We don't pass through the Electronic city toll, Drivers don't pay the toll, and collecting a toll for Hosur Road usage is illegal at best.

Resolutions are delayed by Uber. Toll refund claims are mostly rejected. Uber Bangalore acknowledges that Automatic toll on this route is a System Error, yet they continue to maintain this bug.

This is an ongoing loot since 2017. I'm a victim. So are my family and friends. Tens and thousands of unsuspecting daily commuters are already affected by it. And, if you are an Uber user in Electronic City, it is likely that you too are affected by this scam.

This toll scam by Uber in Bangalore must stop with immediate effect. Please sign my petition and ask Uber Bangalore to abolish this malpractice, issue an apology and approve refunds to all who are affected.