Challenge Tui

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As many of you are aware that tui have cancelled and customers cancelled their own hoildays during this pandemic which is understandable.  However what isnt understandable is why they are keeping our money when a refund has been requested.  Times are strained and and false promises from tui for a 3-5 day refund which never arrives even weeks after cancellation is giving people alot more hardship both financially and mentally in an already worrying time.  We need to make a stand collectively and we need tui to understand that they cannot keep our money.  No communication from the company,  no real  help at all from the staff once you do get through.  This is effecting thousands of people and it shouldnt be allowed.   WE WANT OUR MONEY BACK