Petition Closed

 

 

I just signed the following petition addressed to: The Big Blue Bus Company.

 

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Treat disabled and physically challenged riders fairly & with respect!

 

 

It is said that Santa Monica takes pride in the placements of services they offer to the disabled...but that is definitely not true for The Big Blue Bus. If they take pride in anything it is most definitely not in their services for the disabled and physically challenged. Most drivers are careless to the needs of disabled and physically challenged riders at best. At worse, they are condescending and disrespectful.

 

Is it really too much to ask that Big Blue Bus drivers lowers the landing pad for all disabled and physically challenged riders and request that non-disabled passengers provide a seat to disabled and physically challenged riders? How can Santa Monica lay claim to this disabled pride when their second largest mode of transportation is serviced so poorly?  

 

 

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Sincerely,

 

 

 

Letter to
Big Blue Bus reports directly to the Santa Monica City Council The Big Blue Bus Company
I just signed the following petition addressed to: The Big Blue Bus Company.

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Treat disabled and physically challenged riders fairly & with respect!

Santa Monica Police officers have told tourists and residents that Santa Monica takes pride in the placements of services they offer to the disabled...and that may be true for most businesses and city of Santa Monica sponsored events. However, this is in no way true for The Big Blue Bus. If they take pride in anything it is most definitely not in their services for the disabled and physically challenged. Even going as far as telling one physically challenged rider “You need to take responsibility for catching the bus.”

That is exactly what was said by Big Blue Bus Customer Service Representative when the physically challenged rider called to complain. On this specific complaint, Big Blue Bus #10 not only did not stop at the appointed bus stop until the rider had to wave at him madly, but when he did stop a ways down, he did not lower the bus landing for the cane limping rider. Then he started the bus on it's way before the physically challenged rider could get to a seat safely after showing showing their fare card. This is not an unusual practice.

Most Big Blue Bus drivers are rude, condescending and simply disrespectful to their passengers. But when it happens to someone who is disabled and or physically challenged, it adds on even more emotional and physical stress to the rider.

If the handicap seats are taken by riders younger then 40 years of age, more often then not they won't get up for someone with a cane. If the person with the cane asks the bus driver to say something he or she acts as if you just asked them to do something unseemly. One Big Blue Bus driver told a physically challenged rider “what do you want me to do about it?”

Is it really too much to ask that Big Blue Bus drivers request that non-disabled passengers provide a seat to disabled and physically challenged riders?

How can Santa Monica lay claim to this disabled pride when their second most used mode of transportation is serviced so poorly?

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Sincerely,