Demand that the Trainline refund Booking Fees on cancelled services

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Like many, my travel services were disrupted between 24 Feb 2018 – 4 Mar 2018 due to the Beast from the East. As a result, my train from Bournemouth to London was cancelled and I could not use my tickets. I paid £79.90 for two anytime return tickets and £1.50 booking fee.

As my train was cancelled, I applied for and received a refund for the train tickets. However, the Trainline refuse to refund the booking fee. Over 45,000 bookings had to be refunded during this weather disruption.

That means that the Trainline are withholding £67,5000 in Booking fees from this disruption period alone. That is simply not acceptable and therefore this petition is to change the Trainline policy for refunding booking fees.



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