Total Health Care responds:

Total Health Care

Dear Mr. Oberg:
We would first like to share that our thoughts and prayers are with your mother and her family during this difficult time. The unfortunate circumstances under which you were informed that services were denied are unclear, as they did not originate from Total Health Care. As stated in recent discussions with you, we want to emphasize that Total Health Care has NOT DENIED OR DELAYED TREATMENT for your mother.

Because this is a public venue, we are not able to discuss specifics regarding your mother’s care, as this would violate her privacy rights. We have spoken with providers involved in her care who confirm that they have no record of denied or delayed care for your mother by Total Health Care. Our process for issuing denials is to send written notification to the member and provider involved, along with a reason for the denial and their appeal rights. This notice was not sent because care was not denied. We want to assure you that the care of our members is our top priority. To that end, we would like to offer a nurse care navigator to assist you with coordinating care for your mother.

At Total Health Care, we make every effort to coordinate and facilitate the best care available with our talented network of providers. We have been a long-standing Managed Care Organization in the community, one of the oldest in metro-Detroit. Our goal is to continue to deliver on our promise of being “Totally There” for our members.

All the best,
Total Health Care


Posted on January 27, 2014
Discussion
  • Monica araya LOS ANGELES, CA
    • 12 months ago

    Yea total health care, I'm "sure" you didn't deny coverage. The truth is out and if I were you I would stick to your promises of "Totally there" for you! Otherwise this will spread and you will be looking at billions lost in revenue.

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  • Heather Stubbs ATLANTA, GA
    • about 1 year ago

    How interesting that Total Healthcare signs this form letter with the company's name and not a person's name. Were you able to get anywhere? Did your Mom get anymore treatment? I find our healthcare system totally broken, because healthcare isn't for patients. It's for the stock and share holders and Big Pharma--the drug manufacturers--who make money off the patients, and if you're "terminal", well they figure it's not worth spending the time or effort to do whatever it takes to help someone have a better quality of like while she's still here. We've become expendible commodities. What healthcare is now is a machine, and if a "healthcare manager" determines that a part isn't working like it should, then throw it away. And just to remind us that "managed healthcare" doesn't care, they won't even sign a sorry response like that one, because they can claim they're not responsible instead and try to gloss things over. Let's hope they thought better and that your mom is getting the attention she deserves. You are in my prayers. Heather (Anna)

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  • Richard Davis HOUSTON, TX
    • about 1 year ago

    Mr. Oberg, please be sure that it is not Obama Care causing this problem, instead of Total health Care. Although no insurance company can be trusted, Obama, has proven over and over is is not trust worthy and his health care policy is let the dying die so as to give the funds to the healthy and union backed.. This statement is not politically motivated as I voted for the president. However, some rudimentary investigation into his health policies and ideas will tell you a death panel comes in all forms.

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  • Sandra Kallas TOPANGA, CA
    • about 1 year ago

    I don't know if you have learned of this, but watch the PBS SHOW "Marijuana Miracle Cure 2: Wired for Weed". This is about the Oil that is being studied in Israel. A number of women have had great results with taking the oil. They have been cured. US is very far behind because of the pharmacy companies. I don't know where you can the oil where you are but it is in CA at WAMM, look them up. I have for my family members. I hope you will read this post. Anyone with CANCER. Israel has been studying all kinds of marijuana treatments. We are to worried about what the money people will do with their money when they run for office. Marijuana was a medicine for 100's of years until 1930's. That' s when they where worried about mexican, blacks, and anyothers that might that take jobs from whites. LOOK at the HISTORY. See what South America and Israel are doing.

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  • Taylor Lane SANFORD, NC
    • about 1 year ago

    Sounds like they denied it but now won't own up to it and want to push your mother's care to a provider who will follow their approved regime (probably no treatment approved given her prognosis) instead of the care her trusted team has recommended. Back pedaling it seems.

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