The Flamingo Apartments advertised itself as "A Safe and Easy Lifestyle that is Affordable and Convenient", and that is exactly what we needed and we wanted. We were happy to be in a building with services that made our life so much easier and less stressed. We saw this as a long term home and even talked with management about a long term lease of 5-10 years.
TLC Management bought our building and immediately took away all the services that were the reasons we moved here and that made our lives feel safe, easy and convenient.
TLC took away 24/ 7 security.
TLC cut on site office hours and closed the office on Sunday.
TLC took away the service of paying rent on site with a debit card at no charge. They now charges a 3% fee to pay your rent online.
TLC took away 24/ 7 Maintenance. Maintenance is not available after 5:00pm and no one is here on Sunday, unless they consider it an "emergency".
When I complained and started a Tenant’s Rights Organization, TLC responded by filing for eviction against me. I am currently fighting this in court.
TLC took away services that were part of our rental agreement. Rental Agreement is defined by the Chicago Tenant's Rights Ordinance as "all written or oral agreements embodying the terms and conditions concerning the use and occupancy of a dwelling unit."
The Flamingo influenced our decision to rent by advertising these services in the Flamingo Brochure, the Resident Guide, the Orientation Letter, the Flamingo website and on several other websites.These services directly affected our decision to live in this building and the amount of rent we would pay.
TLC should honor rental agreements made with tenants.
TLC Management should be accountable for the services the Flamingo Apartments agreed to provide in tenants rental agreements. The Flamingo agreed to provide these services and amenities and used these services to influence tenants rental decision.
These services included a 24 hour door/security attendant, 24 hour on site maintenance, on site management office open 8:00am to 6:00pm Monday through Sunday, and the ability to pay their rent on site with a debit card with no charge.
These amenities and services were advertized in the Flamingo Brochure, the Flamingo Resident Guide, the Flamingo Orientation Letter, and were advertized on the Flamingo website as well as other websites (www.apartments.com , www.rent.com , www.forrent.com , www.move.com ) The Flamingo management ensured tenants that these amenities and services were part of their rental agreement. These services and amenities directly affected tenants decision to live in this building and the amount of money they would agree to pay in rent. Any changes or removal of services should have been disclosed before tenants signed a lease.
TLC Management should honor rental agreements made with tenants and return all services the Flamingo agreed to provide.