Re-open The SIA (Security Industry Authority) Call Centre.
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The Security Industry Authority are responsible for regulating the private security industry in the UK. They do this by imposing compulsory licensing of security guards, door supervisors, CCTV operators, cash and valuables delivery drivers and close protection operatives. The SIA licence costs £220 and needs to be renewed every 3 years; in essence this is a stealth tax for low paid security workers.
The SIA was established in 2003 to regulate and 'raise the standards' of the security industry in the UK, and raise wages too. They promised reform the industry and claimed that licensing would create a manpower shortage thus; drive up wages. Whilst in fact, quite the opposite has happened, wages in real terms have dropped by circa 50% since the SIA has been in existence. The SIA is quite simply, a money making Quango - which was almost scrapped in 2011.
In July 2016, the SIA decided to close their call centre in an apparent cost cutting measure. Ever since then, thousands of security personnel have struggled for sometimes months on end to contact the SIA, with questions or queries regarding first time applications, and the renewal of their licences. They have contacted the SIA via the contact form as per instructions, and not had a reply; leaving many in limbo and unable to work without their licence.
Many have even lost their jobs due to this, not to mention the adverse knock on effect to their finances and families. There needs to be a contact centre to assist with licence applications and renewals, it is blatantly clear that the current system just does not work. The SIA really need to reform and become more efficient, but a call centre to assist applicants and licence holders would be a good start!
Please sign our petition to help us raise the issue with Government, this debacle has gone on far too long!
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