Uber, Didi, Bolt and Indrive unfair to drivers
Uber, Didi, Bolt and Indrive unfair to drivers
The National Minister of Transport, The National Minister of Employment and
Labour,The Public Protector of South Africa, The competition Commission of South
Africa, The Premier of Western Cape, The City of Cape Town, The members of the
Due to the lack of consultation in important decisions taken by Uber, Bolt, DiDi, Indriver
managements that are directly affecting drivers financially considering the current
economic crisis brought by the Covid 19 pandemic, fuel prices at all time high:
Due to the fact that UBER drops the ride fare on Thursday 4th November 2021vand still
taking 25% commission fee;
Due to the fact that BOLT commission gets as high as 30% with cheap ride fare, not
adding drivers earnings immediately after completing a trip, blocking drivers accounts
when the rider lodges grievance without hearing the driver’s side of the story, blocking
the driver for rejecting the rides even after the driver has indicated they do not feel safe,
and does not help drivers with impound fee;
Due to the fact that DIDI often offer longer pick up trips and shorter drop off resulting in
drivers wasting considerable amount of fuel while sending the driver same rejected trip
Due to the fact that INDRIVER allow riders to bid for ridiculously low fare for rides and
plays to the drivers desperate need to cover the cost of living;
Due to the fact that all these 4 major E-Hailing platforms currently operating in the City
of Cape Town not assisting financially the driver in the event of Hijacking or theft while
on ongoing ride;
Cape Town E-Hailing Drivers are demanding the following:
SECTION 1 (Short Trips)
1a. R22 paid to the driver after 13% commission fee deductions on the shortest trip: 1,
2,3 kilometers long trips for: Uber X, Bolt, DIDI Express, Indriver.
1b. R32 Paid to the driver after 13% commission fee deduction for: Uber XL Bolt XL,
DiDi XL on Section 1 trips category.
1c.R33 paid to the driver after 13% commission fee deductions for: Uber Comfort.
1d. R10 cancelation fee paid to the driver after 13% commission deductions if the rider
cancels the trip after 2 minutes waiting period at the correct pick up location for section 1a, 1b and, 1c trips category or if the driver cancels the trip after 5 minutes waiting
period at the correct location and indicates that the client did not show up for sections
1a, 1b and 1c trips category.
1d. Surge prices are applicable and added to the drivers earnings in sections 1a, 1b,
and 1c trips category after 13% commission fee deductions of the total fare.
SECTION 2 (Medium and Long Trips)
2a R10 per Kilometer paid to the driver excluding 13% commission fee after completing
4 Kilometer trips and beyond for Uber X, Bolt, DIDI, and Indriver
2b R13 per kilometer paid to the driver excluding 13% after completing 4km trips and
beyond on Uber XL, Bolt XL, Didi XL.
2c. R14 per kilometer paid to the driver excluding 13% commission fee deductions after
completing a 4 Kilometer trip and beyond on Uber Comfort.
2d. R10 Cancelation fee paid to the driver after 13% commission fee deductions if the
rider cancels the trip after 2 minutes waiting period at the correct pick up location for
section 2 trips category or 5 after 5 minutes waiting period if the driver cancels the trip
after 5 minutes waiting period at the correct pick up location for section 2 trips category.
2e. Surge prices are applicable and added to the drivers earnings in sections 2a, 2b,
and 2c trips category after 13% commission fee deductions of the total fare.
SECTION 3. (Waiting Time)
3a. R1 per minute waiting penalty fee added to the drivers earnings for sections 1 and 2
3b. Surge prices may not apply in section 3.
Section 4 (Dispatch)
4a. Trips requests within 3 kilometer radius are exempted from dispatch fee on all e-
4b. R2 per kilometer added to the total fare excluding 13% commission fee deduction
on trip requests out of 3 kilometer radius.
4c. Surge prices may not apply in section 4.
NB: Uber, Bolt, and DiDi please note:A. The Cape Town E-hailing drivers do not want the “GO” concept at all, it is
B. 13% is more than what you deserve. We do all the hard work.
C. R10 per kilometer minimum fare is not too much to ask.
D. We are partners, include us in important decisions.
We give you (UBER, BOLT, DIDI and INDRIVER) 48 hours from Thursday 11th
November 2021 to respond to our demands via email address in your respective
platform databases failing which will result in us exercising our constitutionally
We urge the public Protector to investigate why the city of Cape Town is the only city in
the country that impounds E-hailing vehicles???
We urge National minister of employment and labour to investigate unfair labour
practice from these E-hailing companies towards the drivers.
We urge the National Minister of Transport to suspend the impound practice in the City
of Cape Town and Accredit the E-hailing Platform with Necessary permits.
We urge the competition commission to investigate anti competitive behavior from these
E-hailing platforms, there should be a standard operating procedures.