BE ALERT WHEN YOU FILL PETROL AS THEY MIGHT DIVERT YOUR ATTENTION FROM METRE & OVERCHARGE
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I went as I usually do, to this petrol station in our vicinity in Mahim,Mumbai.It is a reputed company and being nearby ,we used to frequent this station every month atleast twice.
So its one of that regular rush hour 12 noonish Mumbai day as I drive into this ‘favourite petrol station ‘requesting one of the familiar looking attendants to fill up the tank upto ₹2000/- worth of petrol in my car.
All seemed well until I turned to look at the metre and realised its kind of got stuck and the guy filling up had stopped abruptly while another one behind was trying to switch off or on something behind the metre.
At the same time I was being asked by another attendant for permission to wash the wind shield and when I asked him to go ahead ,he asked me to keep the glass of my door shut so that water may not come in.
All this was happening really fast but I stayed focused on the metre even though it strained my neck .....(You know how they ask you to park your car way ahead so you can barely see the metre reading and of course their excuse is that the pipe is short etc) ........and I jumped out of my car suspecting something amiss.
And yes it was ,they were gonna charge me much higher had I not got out of the car.
I got out and asked them where the metre reading was,to which they replied that the machine was giving trouble since morning and hence the reading was gone !!!! and all this while the attendant who was filling up had still not retrieved the pipe from my tank.
I asked them to fill up the proper amount and give give me the receipt from the metre box only and they did somehow manage to give me the receipt from the so called ‘not working one metre box’! I am absolutely doubtful they filled up according to as asked for ! I WAS LIVID AND ASKED FOR THE PUMP OWNER BUT HE WASNT THERE.Post which I spoke with him telephonically and went to meet him at the station as well but got a response hinting at fear of union of the staff ! He was totally unhelpful !
If I had not gotton out and raised an alarm ,THEY WOULD HAVE FILLED UP LESS PETROL AND OVERCHARGED ME AND GIVEN A MANUAL BILL WITH A WISHFUL FIGURE !!
HOW MANY TIMES I MUST HAVE BEEN FOOLED BY THEM AND THEY MUST HAVE MADE SO MUCH ALL BECAUSE I TRUSTED THEM AND THEY WANTED TO MAKE MONEY THIS WAY!!!
I CALLED THEIR HELPLINE AND NOTHING WAS CONCLUDED ! OTHER THAN LISTENING TO MY COMPLAINT THEY SHRUGGED IT OFF BY SAYING THEY WILL TAKE ACTION AND CLOSED MY COMPLAINT WITH NO FOLLOW UP OR UPDATE .ITS BEEN A COUPLE OF MONTHS NOW.
All I WISH is to start an Awareness Drive to awaken consumers and ask the government to employ compliant officers to make regular surprise checks also utilising cctv footage ,to fine the stations heavily and take errant employees to task.
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