The Financial Ombud
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Tastecard automatically renewed my membership without my permission. After the initial subscription I did not use the product at all as it didn't suit me. I requested a refund from tastecard but they refused, stating they had emailed me to inform me that my membership would be automatically renewed. When I spoke to the customer advisor over the phone the make the initial complaint I was informed that I had received an email notification. In the past I have received all previous emails from taste card and the only explanation for not receiving the email could be either they did not send the email or they deliberately sent it from a different email address so the email would not have come into my inbox and been filtered out as spam. According to the UK and EU Unfair Contract Terms Act 1977 it defines an unfair contact as "automatic contract renewals where you are not given reasonable opportunity to prevent the renewal." I was not given reasonable opportunity to prevent the renewal and feel tastecard has been unfair and unreasonable. I am not the only person this has happened to. There are numerous complaints from people on the internet and many dissatisfied customers. Companies like taste tastecard need to stop renewing membership and give customers reasonable opportunity to prevent renewal. They should also refund the money of customers who have not been reasonably informed about their renewal.
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