Stop wildfire victims from being charged for utilities on their past homes!

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Former customers of Utilities Inc. (TWS) who lost their homes in the November 2016 Gatlinburg wildfires may begin receiving water bills for their destroyed properties. TWS has petitioned the Tennessee Public Utilities Commission (TPUC) for permission to bill their former customers for "Interim Emergency Relief" to offset their capital and revenue losses. They have also asked to add surcharges to the bills of current customers. The public hearing (Case# 1700108), scheduled for October 23, 2017, is scheduled at the TPUC office in Nashville, a four-hour drive from the affected area. 

We, the undersigned, implore you to deny the above referenced petition of Tennessee Water Services (TWS). Specifically, we are asking for three outcomes:

I. Deny TWS’ request to bill former customers for any reason whatsoever. They are former customers, not “inactive” customers. They may or may not ever resume services with TWS.

II. Deny TWS’ request to add charges to the bills of current customers. TWS’ decision to be underinsured should not financially burden their customers.

III. Hold any further hearings or proceedings on this issue in the locality of service (Sevier County, TN) so that the affected parties can be present. The hearing venue is a four-hour drive from Gatlinburg, making our attendance impractical on this impactful matter.



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