Stop T-Mobile from charging the nonsense of the upgrade fee of $20

Stop T-Mobile from charging the nonsense of the upgrade fee of $20

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Juan Saenz started this petition to T-Mobile and

I wonder why does T-Mobile charge a $20 upgrade fee, like if you guys are doing us a favor .... when is the other way around, we are bringing money into your pockets when we upgrade into a new device and it keeps us with you all longer. It feels like you are making us pay for the commission that your experts get from upgrades, new lines, or even add ons.... Is the $20 even ethical for T-Mobile to charge. T-Mobile has responded and said that the charge is for the personalized assistance you get at the store, but you can order online and pay a shipping between $5 to $25 and wait days for the device. I also told them that by pushing to online shipping then they are posing for less store visits, which can cause for them to close stores and have people loose their jobs. Let’s speak and show these companies that we aren’t afraid to speak up. 

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