Swatantrata Sainani Express Complain

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My complain is regarding the train Swatantrata Senani SF Express (PT) (train number 12561/62) which runs between Delhi and Darbhanga station. I am a resident of Darbhanga and currently am working in Delhi. Hence I have to  frequently travel to and fro and this is the only train that servers the purpose. 
In all my experiences, I have always observed that the train is on an average 5 to 10 hours late and the staff in train is also not good. I usually travel in 2 tier and 1 tier AC but the facilities provided are degrading with each experience. The bedsheets provided, the food quality and even general cleanliness is below the standards. 
I have tried to get the problem resolved with the staff itself but they tend to have a rude behavior. I want you to look into the matter as my complaints are also not addressed properly.