The railway department must be penalized for late running of trains
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On 19th on may this year my mother was to travel from Siwan to Delhi. The ticket was booked in advance. This is a special train and only has 2A, 3A coaches. The train originates from Darbhanga at 12 noon and reaches Siwan at 6:40 PM from where my mother was supposed to board the train. Before she would have left for the station I checked the running status of the train and I realized that the train had not even started from Darbhanga.
It was a planned journey and there was no way we could have dropped it but obviously now we did not have any clue when the train was going to start and when it was going to reach Delhi so I cancelled the ticket and filed a TDR. I got an Air Ticket booked for her for next day by paying a three-four times higher amount that I had paid for the train ticket.
The closest airport from Siwan is Patna so next morning she traveled to Patna(6 hours), took a flight from there and reached Delhi.
Today, it's been 41 days since I filed the TDR and I am yet to receive the refund. I tweeted Suresh Prabhu & Ministry of railways only to know that it may take another 15-20 days.
Isn't that amazing? The least I can say is I feel robbed.
I am sure almost everyone of us have gone through such experience at some point of time and the fact is that Indian railway passengers are taken for granted.
I strongly feel that the Indian Railways should pay penalty to the travelers if the train is running late by more than three hours. As per the policy we can take a full refund if the train late by more than three hours at your boarding station. But why only full refund? Does that compensate for the suffering? No.
I am of the view that our Railway Minister Shri Suresh Prabhu must look into the concern and come up with a provision to pay fine directly to the customers if the train is running late by more than three hours at some one's boarding station.
There is nothing that could really compensate the suffering that people go through because of trains running late however I feel the penalty must not be anything less than double the amount of the ticket fare.
I have a strong feeling, the penalties would force the railways to ensure timely running of trains.
If you feel it would be too much of a burden on railways, remember that they pay a penalty only if the train runs late and they are responsible for smooth and timely running of trains. If the train is on time, they do not pay anything.
So, I request everyone to sign this petition and help the cause.
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