Indian railways catering malpractices : excessive surcharge upon standard rates in menu.
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Due to excessive malpractices and no supervision in the railways and tourism sector, there has been a strict violation in some of the rules. The IRCTC ( Indian Railways Catering and tourism Corporation ) which has the mandate to establish the standardised pricing and ensure that the quality of meals being served to lakhs of people who use the Indian Railways under daily basis is now facing a severe crisis.
There has been a high surcharge being imposed on the pricing of food items such as meals and other items which are being served to general public . On recent investigation by an ex- IAS officer the price at which vegetable meals was being served was 90 INR and 100 INR for Non-veg items which was 40 and 45 INR more than the price mentioned in the standard IRCTC rate chart and the railway timetable.
The ex-IAS officer has also mentioned that when threatened to call the bluff of the catering incharge at one of the trains , the incharge began to apologize immediately asking not to reveal the information to anyone and that he did not pay the surcharged amount .
Even the complaint register was missing when asked to be bought and after half an hour of tussle when the register was bought , the incharge started laughing saying no one cared.
I sincerely request the concerned ministry to address this grave issue of looting general publics money and
Introduce a proper billing system for each meal to curb this nuance
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