SLA bound Single Live portal for all PF related queries for citizens
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Isn't it a traumatic experience for all of us to visit EPFO portal every time just to check if this time it works OK and you able to find your correct balance?
Isn't every other working citizen is suffering from this cancer of EPFO? Why is it so difficult for the government to maintain a single portal for all employee related queries? Why is it so difficult to make it available for all citizens 24*7? Why there is no one to replies to your grievances? Is no one accountable? Is this the digital India of Honorable PM Narendra Modi?
NO, IT IS NOT!! ENOUGH is ENOUGH...
We demand SLA driven SINGLE portal to address all PF/UAN related queries whether it a balance inquiry or duplication of UAN number or withdrawal of PF.
The portal should have:
1. 24*7 Login availability
2. 24*7 Balance Inquiry feature
3. 24*7 Citizen care numbers
4. SLA of 1 Day, 1 Week or 1 Month depend on the category of the request but with 100% Accountability and transparency of the status of the request.
These are very basic features one can demand. Please address this and make everyone's life better in India.
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