Stop Brook Lane Surgery parking fines
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Brook Lane Doctors Surgery in Locks Heath have enforced new parking regulations based on an ANPR system, requiring patients to input their reg numbers into tiny tablets in the surgery to avoid a hefty fine.
This system causes a great deal of unrest and fear and doesn't take into account, in the slightest, the fact that their significant, if not, majority patient base of elderly people are not au fait with technology and will struggle to deal with this, and potentially also forget to do it in the midst of the stress that a trip to the doctors can bring (applicable to all patients - especially in emergencies).
The company sends out letters to those unfortunate enough to forget the tiny tablets, or miss the signage (which has increased significantly, likely due to a huge number of people being fined), with an initial fee of £60 which then increases to £100 if not paid within a short period. I personally know of people who conveniently never received the initial letter and then received the urgent £100 letter, covered in red text, with no information of where the alleged fee was incurred, resulting in significant anxiety. For the elderly who may not be able to access the website and may also be hard of hearing, so find access to the telephone difficult, they are left with a exorbitant bill with no information, threats on their credit rating and as a result, a crippling level of fear and panic.
This new parking management system is supposedly due to people using the car park for the neighbouring Royal Mail office, and if parking control is indeed required, maybe a method could be considered that it is not so punitive and disregarding of their mainly ill and elderly patient base who are often not comfortable with technology and in the stress of medical difficulty, not always considering that parking may be an issue. If it is essential, which seems unfortunate, a ticket system is probably better so it's not so easy to forget/be unable to configure like this current ANPR system.
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