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Suffering Major Problems With Royal Enfield UCE Standard 500cc

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This is Pradeep Yadav from Mumbai Bandra, I am a proud owner of Royal Enfield Standard 500 cc which was purchased in March 2016, As of today, it is 17 months old.( Royal Enfield CRM No: MR1446533396 and Engine no: U5S5C0GB142369)

 So let me come to the point my bike started giving noise of Engine Knock. A loud knock that doesn't go away off-idle is quite likely the big-end rod bearing need replacement and the cost will 2300 + engine need to be open. so moral of the issue is that how come this land up with-in 2 years all sudden.

 My last complaint to your desk was around 2 to 3 week before for hydraulic noise and your service center guys told me that there no such noise. So can you give me solution for this and I don't want my bike to be made by Synergy Service Center of Andheri because they just make stores so that customer is fooled? Need this thing solved by the company owned service center, not the DSA or Authorized service center because they just make fooling business.

 I am just another loyal customer for 12 years with 4 REs in the span of 12 years. But this kind of parts and service really make big disappointment

 Already made around 11 Emails to Sid and RE staff but the kind of attitude they have as of they just need points in communication so that customer is responsible for the fault and get this complaint out from there inbox, today dated 22 August 2017 spoken to RE Mumbai TSM and he has really pressured me to visit Authorized Service Center which I don’t want to Name it because all are same in category I requested for some Mechanical Engineer from RE but he told we have protocol which first need to go through Authorized Service Center and if they are not able find fault then only RE can get Engineer to look in to it.

Just to give info what technic they have used to check noise was Sound Meter and RPM Meter and that show all is well with my bike, Hope RE come up with better option.

If justice is not given them my last option will be Consumer Court In Mumbai.

 I am reachable at 7303423456 or 9819787383, Also email is the best way to communicate with me


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