SPECTRUM-Better Customer Service!

SPECTRUM-Better Customer Service!

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Tabitha Thomas started this petition to Spectrum

Charter/Spectrum has consistently terrible customer service across all boards. They genuinely do not care about customer service as they believe they have essentially a monopoly on the internet and TV service industry. We need to tell them we will find other options if they do not start a genuine overhaul of how they treat all their customers. They mislead pricing, installation timing, fees and are plain hateful and dismissive of issues even when the fault is on their end they absolutely refuse to fix things properly. Spectrum almost never offers financial compensation or discounts for constant outages, scheduling errors and poor service. No business should get to continue acting in such an unprofessional and entitled manner without feeling consequences. 

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