Something Smells in BBVA's Approval to do business in the US

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marilyn lewis
9 years ago
BBVA Compass has charged unjustified "fees" to my account and refuses to return them. They have stated in an e-mail that they process charges against the account NOT in the order received (transaction time of day), but by largest amount first ... and for those of us who maintain low balances and admittedly leave room for error, this order of processing causes what might have been a small overdraft with one OD charge to become a nightmare ... the accumulated OD fees at $38 each just push the balance further and further into the red, day by day, and in turn accumulate more OD charges ... I guess they have to pay for Houston's new soccer stadium somehow...

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Nathanial Fink
9 years ago
They have continually stolen from me and my family with their unethical business practices. We have 2 accounts with them and today I noticed that our account went into the negative by a couple of dollars. There were 6 items still pending so we transferred some money from our other account(SAME BANK, SAME ACCOUNT OWNER) to cover everything. They put the internal transfer into a pending status BEHIND EVERYTHING else. When I called to ask, they said it was their policy to process any debits before any deposits. Basically, it is their policy to steal from their account holders. They said the pending items had not posted to my account yet because the merchant had not run the batches. When then asked why my transfer was in a pending status when it was done within the same institution by the same account holder they could not give me an answer. My wife and I are closing both of our accounts today and moving our money to an actual bank who cares about it's customers.

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Cindy Gunter
9 years ago
Compass Bank rearranges items in my account, sometimes even days later, to cause more items to bounce. They then collect numerous $38.00 fees and can never fully explain why.

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Jean Taylor
9 years ago
I look forward to being a member of the class action pursuing BBVA for its fee policies and processes.

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Jonathan Nagel
9 years ago
Today was my last straw with BBVA they now have a pending bank credit that I put in with them to cover my negative account. The bank teller asked me for my drivers license to cash there own customers check also the check was from them to me there customer. Check the NSF fees below. I admit plenty were my fault but there have been a few that even they could not explain.


Pending Transactions
03/23/2012 BRANCH CREDIT $259.00

03/19/2012 NSF CHARGE $38.00 $-259.00
03/16/2012 LIGHTINTHEBOX.COM GLOBALCOLLECTDEBIT/ FOR CHECKCARD 8244135284 $184.32 $-221.00
03/16/2012 NSF CHARGE $38.00 $-36.68
03/15/2012 R 0102100000002531099721 $25.00 $1.32
03/15/2012 ANC*Ancestry.com 800-2623787 UTCREDIT FOR CHECKCARD 8244135284 $24.10 $26.32
03/13/2012 ANC*Ancestry.com 800-2623787 UTDEBIT/ FOR CHECKCARD 8244135284 $24.10 $2.22
03/09/2012 CREDIT FOR BSNUAVCCDUNSECACVFC CO REF- UA5929947302 $0.10 $26.32
03/07/2012 DEPOSIT View $120.00 $26.22
03/07/2012 DEPOSIT View $237.50 $-93.78
02/28/2012 NSF CHARGE $38.00 $-331.28
02/28/2012 NSF CHARGE $38.00 $-293.28
02/28/2012 NSF CHARGE $38.00 $-255.28
02/28/2012 NSF CHARGE $38.00 $-217.28
02/27/2012 KROGER FUEL #7389 EGYPT TXDEBIT/ FOR CHECKCARD 8244135284 $7.57 $-179.28
02/27/2012 WHATABURGER 901 Q26 MAGNOLIA TXDEBIT/ FOR CHECKCARD 8244135284 $10.20 $-171.71
02/27/2012 TARGET 00023564 MAGNOLIA TXDEBIT/ FOR CHECKCARD 8244135284 $65.98 $-161.51
02/27/2012 MAGNOLIA HONOR SAA1822 02/25/1WITHDRAWAL FROM DDA $203.50 $-95.53
02/27/2012 DEBIT729ATM NETWOR $2.00 $107.97
02/24/2012 NEWEGG.COM 18003901119 800-390-1DEBIT/ FOR CHECKCARD 8244135284 $31.99 $109.97
02/24/2012 MVP LIQUOR /PURCHASE FROM DDA $41.10 $141.96
02/24/2012 ONLINE BANKING TRANSFERTO ACCT *9721 $25.00 $183.06
02/24/2012 ONLINE BANKING TRANSFERFR ACCT *9721 $50.00 $208.06
02/23/2012 NSF CHARGE $38.00 $158.06
02/23/2012 CREDIT FOR JPMORGAN CHASEQUICKPAY CO REF- 2530937546 $500.00 $196.06
02/22/2012 NSF CHARGE $38.00 $-303.94
02/22/2012 CREDIT FOR JPMORGAN CHASEAUTH CRDT CO REF- 2533248226 $0.15 $-265.94
02/22/2012 CREDIT FOR JPMORGAN CHASEAUTH CRDT CO REF- 2533248225 $0.26 $-266.09
02/21/2012 EXXONMOBIL 47908876 MAGNOLIA TXDEBIT/ FOR CHECKCARD 8244135284 $82.00 $-266.35
02/17/2012 SERVICE CHARGE $10.95 $-184.35
02/17/2012 NSF CHARGE $38.00 $-173.40
02/17/2012 NSF CHARGE $38.00 $-135.40
02/16/2012 HUBBELL & HUDSON MARKE THE WOODLDEBIT/ FOR CHECKCARD 8244135284 $9.67 $-97.40
02/16/2012 PAPA KEITH HONOR LK894653 02/16/WITHDRAWAL FROM DDA $102.25 $-87.73

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jeanne Garwood
9 years ago
We have to stop this theft of the American people and the American dream. One percent should NOT have all the power and control. Without the other 99 percent they would actually have to work for a living.

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JD Benish
9 years ago
WE are tired of the government allowing the banking industry to steal hard earned money from Americans