Currently the average real wait time to speak to a Simple Mobile customer service agent is around 30 min. And for some inexplicable reason, Simple Mobile customer support phone systems *automatically* disconnect a call at just over 30 min (as reported by Simple Mobile representatives and customers).
This means most customers have the dismal experience of waiting 25-30 min to speak to a representative, only to have the call disconnected as soon as the conversation begins. This cycle can repeat endlessly. For a phone company to have such terrible phone support is a disgrace, and a sign of utter contempt for it's own customers.
Simple Mobile has created what is possibly the worst customer service experience in history. It must stop.
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