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Stop frauds - is online shopping a fraud or service!?

This petition had 7 supporters

I have ordered a product, BUKKL COMBO OF STRETCHABLE BLACK AND GREY MALE TROUSERS on June 12, 2017, from ShopClues app. The product was an offer of 2 trousers which were of 1 black and 1 grey. But i received only the grey trousers. It was on COD. So i picked it up personally from DTDC Thoubal, and when I opened it, i found it was only the grey one. I called the merchant immediately and he told me that the order id was mismatch. So i called ShopClues customer service instantly. I am told to return the product after I paid for it or i could not return it.  So i paid ₹1070 in case and then i instantly try to return. What happened next was very disappointed and this made me not to trust any online shopping platform. I was shocked to see that my return was rejected by the merchant and when I tried to call both the merchant and the ShopClues,no one was picking up the phone. Isn't that a fraud that is so legal that we, the buyers cannot complain about it? Or it is our fault to trust the online shopping?  I know there are many people as i am today who are frauded by the ShopClues and i think it is time to take some response. Please, if you think i am right then support me and let's fight together so that we can trust the all online shopping platforms in futrue. Thanks and support me. 

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