CENTRELINK BULLIES MUST BE HELD ACCOUNTABLE (Petition Updates below)
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The definition of "bullying" by Bully Zero Australia "is when an individual or group uses its power and strength to repeatedly, deliberately and intentionally use words or actions against another or a group that hurts, threatens, harasses, humilates verbally, psychologically or electronically making the victim feel oppressed, traumatized and powerless".
Centrelink has consistently demonstrated deceptive and dishonest practices throughout the years. Contrary to its promises and claims, Centrelink has repeatedly failed to provide me with the help that I have been needing.
Further to their obvious and deliberate stonewalling of my attempts to apply for Disability Support Payments since a near fatal workplace accident, Centrelink has repeatedly disregarded serious concerns regarding their referred job network agencies.
I am finally in receipt of Disability Support Payment with the support of an independent support group that has expressed shock and alarm at the fact that Centrelink and its referred job network agencies had repeatedly denied me of the help that I urgently needed, and that I was instead simply forced to look for work without any thought or regard for my debilitating condition (substantial evidence provided to the Offices of Federal MP David Littleproud)
However, Centrelink continues to treat me with disrespect and disregard of my condition: Approximately two (2 years) ago, Centrelink had approved an online self-paced course that I had queried about, and Centrelink advised me of my elegibility for Pensioner Education Supplement and Mobility Allowance.
After I paid for my course in full, at the discounted fee of just under $2,000, I lodged my applications for Pensioner Education Supplement and Mobility Allowance - however, I was repeatedly requested to provide "further information" which were merely repeats of the very same information that I had already provided in my application forms - ie. my course start date, proof of enrolment, how many hours of study intended per week, estimated end date of my course. My applications were rejected.
My Appeal was also rejected and I was thanked for pointing out obvious factors stated in their information handbook that were in my favour - however, I was advised that Centrelink would be changing this information so that no self-paced courses will be approved.
As a result of Centrelink's misinformation and false promises, and needless drawing out of the processes, I have now suffered a loss of approximately $2,000 which I need to make necessary repairs to my vehicle so that I can attend my medical and specialists appointments, as well as further emotional distress.
Out of desperation, I contacted the Offices of Federal MP David Littleproud, and I was immediately contacted by their referred Centrelink Liaison Officers who urgently referred my case to the Centrelink Legal Team for compensation on the grounds that I "have been detrimented due to Centrelink's defective administration" .
Despite confirmation from the Centrelink Legal Team that my case is being handled as a priority, the Legal Team continues to disregard repeated intervention from the Offices of David Littleproud and their Centrelink Liaison Officers and their repeated requests for urgent action, and continues to needlessly draw out this process, with full knowledge of my further deteriorating health resulted from their actions.
The case manager of the Customer Compensation Team has acknowledged receipt of my claim on 14th September (2017) and been fully aware of my inability to attend medical and specislists appointments without having necessary repairs to my vehicle, and that I also could not attend my appointment for an ultrasound.
It is not acceptable to me that the Centrelink Legal Team also continues to disrespect and disregard the state of my health which has already been directly resulted from Centrelink's defective administration which has been consistently demonstrated throughout the years.
It is abundantly clear, the Legal Team has the capacity and ability to make an immediate decision due to the fact that I have already presented glaringly obvious facts in my favour. However, the simple fact is that the Legal Team instead chooses to needlessly drag on my case, with full knowledge that their actions are preventing me from obtaining the medical and specialists treatments that I have been desperately needing, and of their further adverse impact on my health.
Upon my emailed request for this matter to be pushed to the forefront as matter of public interest, the Legal Team has promised to have my claim processed by the 6th October (2017). As expected however, the Legal Team has failed to honour this promise, in spite of serious concerns ecpressed from the Centrelink Liaison Officers who had made an urgent referral for a social worker to contact me.
I was not OK on R U OK day, and I was not OK today on Mental Health Day.
My treatment from Centrelink has been so violent and so brutal and unconscionable, and this treatment continues. Centrelink also continues to show me that I do not deserve respect and dignity.
I note that Hank Jongen, Centrelink CEO has remained shamelessly silent throughout my ordeal with his staff. However, I look forward to the opportunity to discuss these and other issues our meeting with my Federal MP David Littleproud, as matter of public interest.
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