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Remove the 20 MB cap on data bundle transfer, know as 'Sambaza'

This petition had 384 supporters


It comes as a shock to many users that Safaricom has put a 20 MB cap to data bundle transfers, know as 'Sambaza Bundle'. The limits seems to have been implemented following the launch of newer, 'cheaper' data bundle tariffs introduced sometimes towards the end of February 2015.

There was not clear explanation given as to why the change now, but the new limits affect normal users who normally transfer data bundles between different SIM cards in their devices.

I urge Safaricom to rethink this decision and quickly reverse it. We are also appealing to the Communications Authority of Kenya to study the data bundle pricing and aggressively put regulatory measures on this business so as to protect customers against noncompetitive business practices from the dominant market player.

Of great concern to most data users is the 'expiry' of purchase data bundles after a specified period, a usually unreasonably short period determined solely by the operator. This practice need to be regulated so as to protect consumers from loss of purchase service.



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