While it is always positive for services to monitor how well they are serving their community, and to adapt in order to serve them better, we fear that integrating Kings Heath Post Office with a retail outlet will lead to unacceptable consequences.
The risk of losing elements of the service it provides to local people that are deemed unprofitable, or ‘surplus to requirements’ is a real concern. We do not want to face a situation where the purpose of the Post Office narrows gradually, to the detriment of local provision for local people.
We also fear that it will be difficult to fill the gap on the High Street once the Post Office is gone – there are already numerous charity shops, betting shops and payday lenders on the High Street, and the likelihood is, in a recessionary environment, that those sort of businesses will fill the gap, diminishing the diversity of Kings Heath.
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