Bring Back Our Money

Bring Back Our Money

On October 1, 2015 I was contacted by RushCard Member Services via email and was notified about changes that were to be made to the system in order to better the service beginning October 12, 2015. This was supposed to occur between the hours of 3am-8am. A short time after 8am I receive another email stating the changes to be made were taking longer than expected but they'd have things up and running by 12 noon. Closer to 1pm that afternoon (Oct 12, 2015) I try to purchase lunch using the RushCard and it was declined. I was terribly embarrassed because I know that I had and currently have the allotted amount of funds available for the transaction. Unbeknownst to me the system was still not working. I then contacted RushCard Member Services and was assured the problem would be fixed with 2-3 hours. I then refrained from using my card for the remainder of the day. Today (Oct 13, 2015) I try to purchase gas using the RushCard and yet again, it was declined causing even more embarrassment. Once again, I call RushCard Member Services. After getting hung up on a few times and placed on hold nearly 40 minutes, I was able to speak to a CSR who then told me there was nothing he could do to rectify the situation. I try to sign into my online account and am unable to do so as well. I was however able to find through FB that I was not the only one who was experiencing problems. Hundreds of other people are experiencing the same if not worse problems. There are some people who aren't able to feed their families, put gas in their vehicles or feed themselves. Please sign this petition and help us gain full access to our accounts, get our money and be compensated for loss of wages, pain and suffering. It's going on day 3.