Bank of Maharashtra need to improve their behaviour towards customers
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As a Bank of eminence this organisation was giving good service of late a clear deterioration happened in their behaviour towards customers.Our honourable P.M is always treat himself as a Principal Sewak whereas this institution is keeping away from esteemed customers.G.M level officers are not easily accessible. We as honest tax payers and as senior citizen needs easy accessibility.In my case my wife was hospitalised for blood cancer treatment at an empanelled hospital in Pune and as per 10th Bipartite agreement the retirees of banks can join insurance scheme and avail treatment upto Rs 3lakhs by paying premium the scheme was supposed to be conveyed to each retiree and their concurrence for joining or otherwise to be obtained but bank failed in this aspect for no fault of employee she lost an opportunity for life which we feel as punishment then why not the concerned official also not being punished? When I gave an email grievance to customer care officer,B.O.M he shows some respect by addressing us saying Madam,Sir but same behaviour is lacking with reception,bank security staff and officer level and he sent an email to concerned bank seeking immediate reply to me this email is dated 17 May 2017 no reply is received so far however I cannot approach any body unless they reject delay may cause even death and they may show face for laying a wreath.Sir since it is a Government scheme even if last date is over I may be permitted to join the scheme for remaining period of policy or else Govt Of India be approached for giving suitable instructions to give one more chance since individual is not at fault.
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