ATM should show available denominations before inserting card or entering PIN

ATM should show available denominations before inserting card or entering PIN

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INJAS MTP started this petition to Reserve Bank Of India and

Hi guys,

We all withdraw money from ATM. Some of you already know that, we can make only up to 5 free transactions per month. Thereafter we have to pay some service charge called Other Bank ATM Charge for each transaction. But the tricky part is, the machine counts your number of transactions regardless of whether the transaction was successful or not from the customer side.

If a machine failed to release money, that failed transaction will account into your free monthly transactions. So if you try to withdraw 4900 and the machine have only 500 or 2000 then your transaction will be counted.

What if the machines shows the available denominations before entering PIN or on the ATM screen by default. It would be helpful to many. But none of the banks tried to initiate this update to their ATM machines. Moreover you won't gt any refund for this issue. When I talked to customer executive of my bank they said that, if you enter amount and Ok button then the transaction is counted which isn't fair.

We were paying  service charge for the mistakes or carelessness of the bank, ATM software. We don't have to pay the transaction charge if the transaction is incomplete.

Please share this petition if you found it helpful or if anything needs to be changed

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