Allow Hyperoptic to install at Royal Arsenal

This petition made change with 78 supporters!

We would like Rendall & Rittner to approve Hyperoptic's proposed installation of their fibre broadband service at the Royal Arsenal development, in addition to the imminent BT Openreach fibre installation. Hyperoptic's installation will incur no cost, disruption or obligation to residents or leaseholders and every resident will remain able to choose between Openreach and Hyperoptic services and change between them as desired.

Hyperoptic's service is a "pure" Fibre To The Home service which means that it can allow speeds up to 1000Mbps, and that the speeds achieved do not vary according to the distance of a home from their nearest street cabinet. For full details of Hyperoptic's service, packages and pricing visit


BT Openreach have already been given approval to install their fibre broadband service to the development, why would we also want Hyperoptic?

Although the services from Openreach and Hyperoptic are both marketed as "fibre", there are significant differences in the way the fibre in question is used.

Openreach's service is a Fibre To The Cabinet (FTTC) service. This means that the Openreach fibre network is connected to the green street cabinets on site, and from there the existing copper phone lines connect each home to their nearest cabinet. The upside of this solution is that it is relatively easy to deploy as it uses the existing phone lines into each home rather than a new connection. The downside is that the copper phone line part of the system restricts the speeds that can be achieved - at the moment the maximum is 76Mbps, which decreases the further a home is from its nearest street cabinet.

Hyperoptic's service is a Fibre To The Home (FTTH) service. This means that Hyperoptic run their fibre network all the way into the building, with each building then having its own distribution point (in a basement/service area not visible to residents). Then when a resident chooses to subscribe to Hyperoptic, the company uses fibre optic or Ethernet cable to connect the building's distribution point to a dedicated faceplate in the home in question. The upside of this solution is that the connection is "pure fibre" with no copper line involved, allowing speeds up to 1000Mbps and no decrease of speed depending on the distance of a home from its nearest cabinet. The downside is that this solution requires more effort to install - but as Hyperoptic are willing to cover all upfront installation costs this is largely academic in this case.

How much would Hyperoptic's installation cost?

Hyperoptic are willing to cover all costs of installation, so no costs would be incurred by residents or leaseholders, unless of course they choose to subscribe to Hyperoptic's service once available.

Will the installation require any disruption (building/road works)?

Hyperoptic have confirmed that no disruptive works or civil works are required as all installation will use existing service ducts.

Which buildings can Hyperoptic provide with their service?

Hyperoptic would be able to provide service to B22, B36, B50, Warehouse Court and parts of B10 and B45. This covers 1,523 of the 1,800 homes that were considered by Hyperoptic during their site survey. Unfortunately the remaining homes cannot be covered due to lack of appropriate existing service ducts. Of course, all homes not covered by Hyperoptic would retain the ability to use the forthcoming Openreach FTTC service which will be available to all buildings.

Do Hyperoptic impose any exclusivity requirements?

No, Hyperoptic are happy for their service to coexist alongside Openreach's service (or any other) and they impose no restrictions on residents in buildings to which they have installed. All residents would remain free to choose between Hyperoptic or Openreach, or any other service that becomes available in the future.

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