Reduce Bank Fraud - Using Twitter for customer service is "Tinder for fraudsters"

Reduce Bank Fraud - Using Twitter for customer service is "Tinder for fraudsters"

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Peter Mcguire started this petition to Barclays Bank (Fraud office) and

Most of the major high street banks have a dedicated Twitter account for customer support. Banks actively encourage customers to use it to report problems. It is now well documented and reported that these accounts are monitored and combed by professional criminals looking for their next victim. Every bank is aware of this, however not every customer is. 

Every day, hundreds of people are unwittingly communicating to these criminals via these "open channels". Within a single tweet, a criminal can establish:

  • who you are
  • who you bank with
  • what your problem is
  • that you will be expecting the bank to ring you later that day

If you have a business, chances are your phone number will be publicised on your website or elsewhere. It is this combination of information in the hands of the professional criminals that ensures they have everything they need to win your trust and the fraud ensues from there. These criminals know exactly what they are doing!

Each year, over 900,000 of us find that thieves have used our card details to make purchases or to withdraw money from our accounts. I am one of those unwitting customers whose bank account has been emptied in this way. After tweeting to my bank's Twitter account, I got a call later that day from "Simon Wright". He pretended to be my new "customer support manager" and he wanted to help me to solve my problem. Within 48 hours my business bank account was empty. I have since spoken to and heard of countless other experiences.

So, what can we learn from this? If you want to report a problem or you want to compliment your bank - don't tweet it or share it on social media. However, even more crucially, banks need to provide appropriate and secure forums for customer support. Our banks are increasingly sacrificing our security for their convenience and brand building. By providing customer support via Twitter, they are facilitating a free matching service for criminals and unsuspecting customers - a "Tinder for fraudsters". 

I will be sending this petition to UK banks and regulators. Please sign it to help REDUCE online bank fraud and get the banks to take your and my security more seriously by getting these Twitter "Tinder for fraudsters" accounts closed. 

0 have signed. Let’s get to 200!
At 200 signatures, this petition is more likely to be featured in recommendations!