Gdex Service Quality

Gdex Service Quality

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Gdex Complain started this petition to recipient and

We would like to request that MCMC impose penalty on unethical/dishonest courier services including revocation of their courier license if any is required should there be no public explanation and apologies, revamp of manpower is done. Anything necessary to display to the public that they are sincerely changing. 

This case, we specifically are upset with how Gdex have been operating. They have been in our personal experience, dishonest with their reasons for non delivery. Reasons like owner cannot be contacted, access not allowed are the recent excuses they provide for non delivery and we are pretty sure it is not true because we aren't receiving from only Gdex, everyone else delivered with no issue. 

Furthermore, Gdex delays delivery several times. They would use the same reason 2 to 3 times before a final attempt to deliver the item. The most important part is they are not accountable for their error. If they cannot make it in time, tell us the truth rather than put the fault on recipient and say we cannot be contacted or our housing area do not allow them access. 

Attempts to contact their center also proved to be futile with attitude that sounded like we are at their mercy. 

Gdex is a paid courier and we wish that a standard service quality can be imposed and should it not perform, people need to have a channel to know they Gdex will be penalised. 

We urge MCMC to take action, actions that we people can see, heavy penalty, license revocation, etc. Rather than just a slap on the wrist. This has been a long time problem and this is evident from their Facebook post. 

We who signed this wants justice for the services we paid for and we believe accountability needs to be here to stay, service attitude needs to improve. 

We are tired being held hostage by their staff when calling up, getting the attitude of there is nothing we can do if you don't like it you go find some one else kind of attitude. 

 

 

 

 

 

 

 

 

0 have signed. Let’s get to 100!
At 100 signatures, this petition is more likely to be featured in recommendations!