Unfriendly rules of railways for use of wheelchair by physically challenged persons

Unfriendly rules of railways for use of wheelchair by physically challenged persons

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DINESH SRIVATAVA started this petition to Railway Minister, Chairman Rly.Board,PMO

I am a 72yrs physically challenged paraplegic person who can not travel without the help of a wheelchair. I am writing here about a inhuman difficulty which I have to face in getting the help of a wheelchair (which is to be provided free as per Rly.rules) whenever I have to travel by railways. Im sure same is the case with lakhs if not crores of other people all over the country.

Before I proceed further let me explain what the rules say to have the clear understanding of my helpless situation.As per existing rules the applicant has to visit the office where wheelchairs are kept for issue and collect the wheelchair after depositing his ORIGINAL id.And after using the wheelchair applicant has to return the same to collect his id back.

Now you might be getting some idea of my difficulty.Though I always travel with a escort but he is also unable to help for following reasons.

1.He is unaware of the station's topography to know where wheelchair is available.

2.As being my escort for safety he can not leave me unattended and proceed to collect the wheelchair.

3.As he has to travel with me he  can not return the wheelchair after use and collect his orginal id.

4.He is neither conversant with the dierctions nor he is confident of taking me safely on crowded rly. platform on a wheelchair.

5.So  it is now clear that the present rules are unimplementable.

6.I don't think that the rules have been framed so intentionally.

6.So presently what is happening?

7.We are forced to take the help of coolies if and when available and submit to their blackmail.They charge something around Rs.400-500 for a facility which is free.

8.Even this is not available always and everybody is not able to afford it.

I'pe I have made our situation understandable.

So I suggest that rules should be so framed that

a.At the time of reservation we should be given an option of wheelchair also in the reservation form.

b.Once a passenger has opted for wheelchair rlys. should depute somebody with the wheelchair to meet the passenger as he arrives at station and assists him in boarding the train safely.

c.A system of OTP can be used to ensure smooth operation like Uber and ola.

d.Same process will work at destination.

e.Rlys. may  charge a reasonable amount also which nobody will mind paying.

I'm sure that Rlys.can surely implement this once they so desire.I would like to draw your attention to airports who have been providing this facility successfully that too free.

This will be like a boon for lakhs if not crores of helpless persons like me.

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