Postmates Delivery Address Transparency

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At the beginning, Postmates would show couriers the pickup location AND delivery address when offering a delivery request. This allowed the courier to know where they are picking up from AND where they are dropping off to, before accepting the delivery. However since a few months ago, Postmates has changed this feature and now does not disclose the delivery destination until after the order has been picked up and paid for. This causes massive frustration for the courier and makes for an extremely unpleasant and inefficient experience.

Imagine you have just finished grinding out 15 deliveries for the day and need just one more to hit your daily target. Now take a look at the picture above. Surprise! With this new dispatch system, that last delivery can last more than an hour, taking you tens of miles away from your home and often leaving you with an empty tank of gas. This completely ruins your day and any plans to get home (or anywhere else) at a specific time. 

This is not what independent contracting is all about. Couriers should have the flexibility to choose which deliveries they accept, not only which pickup locations they accept. It is just further proof that couriers are on the bottom of the priority list for this company who takes so much advantage of its drivers! I have done more than 2400 deliveries for Postmates and am rated a 4.9 out of 5.0 but feel extremely betrayed by their business practices.

This new feature alone has led me and many others to switch to other on-demand delivery apps, which hasn't necessarily increased my earnigs, but at least I know where I'm going and am able to take part in planning my shift all while avoiding Postmates' new "surprise!" factor. 

If they are worried about customer privacy (which they are probably not), they could at least indicate to the courier the distance (in miles) or the city for that delivery before deciding to accept it.



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