Amazon stopping stealing his customers!

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I bought a Nintendo Switch game on Amazon... Received the case empty! So I ask for a refund, then they told me to ship back the item so they can issue a refund upon receiving. Once received, they are telling me "No refund can be made cause we received an empty case" Then me, "Ok? Yeah, that was the matter, I received it empty..." Simba from Amazon "I'm so sorry, but we can't offer any additional insight or action on this matter. If you there isn't anything else I can do for you I will have to disconnected the chat."

End of story, never received my refund so they stole 70$ from me. 



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