Open Colleges FAIR Cancellation Policy for ALL Students.

Open Colleges FAIR Cancellation Policy for ALL Students.

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Olivia Stock started this petition to Open Colleges

Open Colleges have an unfair cancellation policy where the full course fee IS the cancellation fee. I am starting this petition to hopefully help students who are having a similar experience to me and to protect future students from this experience. 

Students should be able to sign up with peace of mind that if life or hardship got in the way of study, they will be treated fairly and will be provided with correct information and clear procedure from the start. The policy should be fair, straight forward  and not misleading. 

From ongoing experience and what I have been told by other students with Open Colleges:

  • For students with special reasons to cancel the course, Open Colleges offers Special Consideration. Unfortunately, students who submit these applications with realistic reasons and evidence are still denied, especially if they ask for a refund.  Students will submit what the application asked for with evidence, but open colleges usually asked for more or they cant help you. Open Colleges need to act with empathy, fair judgement, and to be upfront & truthful.  
  • They do not provide pro-rata refunds or cancellation based on resources students actually use or have access to. Open Colleges locks each module and only opens it when the student has passed the previous module, so what are students paying for when they only complete a couple of modules? This is not fair, I would like to see this changed. 
  • If a student decides to cancel their studies for any reason, including reasons listed on the special considerations form (if denied) Open Colleges will keep charging students and send students to the debt collectors if they stop payment. This ruins students credit history. They act with no compassion for your situation and only focus on the money. I would like to see Open Colleges help students going through a financially tough time, especially whilst processing an ongoing special considerations application. 

READ REVIEWS ON PRODUCTREVIEW.COM.AU 

Please sign the petition to make things fair and protect new and existing students, and past students who are currently going through difficult cancellations.

Please feel free to share your experiences and advice in the comments. 

Thank you. 

0 have signed. Let’s get to 500!
At 500 signatures, this petition is more likely to be featured in recommendations!