How fatal it is to travel by Olacab, they take no responsibilities of accidents
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I want to bring to your notice that I, Prasoon Kumar, booked an Ola cab from Pune to Mumbai on 31st March 2017. The details of the booking are: CRN 634158507, White Swift Dezire, Driver name- Girish Waghrulkar. Pick up from Ginger hotel, Pimpri, Pune and drop at Mumbai airport. OTP- 5366, car no. MH14FC3680.
I along with another colleague Govind Singh Gehlot boarded the cab at the designated place and time.The car rammed into a standing tanker somewhere on the Pune Mumbai expressway and the passengers suffered Fatal injuries. They were in the ICU of the MGIMS hospital, Kamothe,Mumbai till morning of 6th April. Once their conditions stabilized a bit, they were brought to Udaipur where they underwent multiple surgeries and are still recovering.
Now that I'm out of danger, but still recovering. I had my spine, rib, right hand and collar bone fractured. I had till date spent almost 6 lakhs for treatment, so is Govind. I'm still recovering but have the mental space to think about the accident and write .
I am very surprised that despite the fact that the accident was fatal and life threatening, Ola has did not bother to enquire about the accident and get back to us. When we wrote on twitter and email they contacted. But they said they can't commit any help. It is not their policy. They can help only when I send legal notice. They have not even responded to legal notice. It is very shocking that a reputed company like Ola has been callous to this effect. Despite the fact that Ola would have been the first to know that the journey was not completed and suffered an accident.
I hope Ola realize that such an accident and then this callous behavior on part of Ola can be very damaging to your reputation if the word gets out.I must also say instead of getting in touch with us to enquire about the passengers’ wellbeing, it seems Ola has been party to trying to cover up the accident.
Both I and Govind work for a reputed organisation in Udaipur. We know that running organizations on ethical ground is not difficult but needs to start from the top. Hence, I am writing.
The mental and financial turmoil that both the families have undergone cannot be explained but we do plan to get the story out as I know that quite a few people will shun Ola if they know you have no protocol, process or culture of dealing with mishaps. While this may not cause you financial loss, it will surely be a reputation loss, which in my perspective is more valuable than money.
If you are interested in getting the medical reports or photograph of rammed taxi you can get in touch with me. My contacts are below. firstname.lastname@example.org, mobile 9414160079
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