I am a loyal, faithful Nintendo fan. I purchased a 3DS back at launch in March of 2011. As a reward for being an early adopter, I was granted 20 free games a part of the "ambassador program" (Details can be found here http://www.ign.com/articles/2011/07/28/3ds-getting-massive-price-cut). My original 3DS was stolen in a burglary earlier this year, my ambassador games along with it. Now Nintendo customer support can easily replace these games, however they refuse to do so because my police report doesn't specifically list my 3DS serial number, even though they verified my unit with my Club Nintendo account. So basically im screwed out of my ambassador games, unless you all can help! Help me get my games back!