Improve NHS COMMUNICATION AND THE RESPECT TOWARDS PATIENTS AND THEIR RELATIVES.

Improve NHS COMMUNICATION AND THE RESPECT TOWARDS PATIENTS AND THEIR RELATIVES.

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J K started this petition to NHS and

My Grandma was admitted to hospital and diagnosed with kidney failure and her heart is deteriorating. The doctors informed us that both treatment involving medication is not working and that we should look towards pallitative care.

This is a heartbreaking shock to us all. My grandma is terrified of the hospital environment and wanted one relative to stay by her side as she becomes distressed due to not speaking English. There is a language barrier and she is unable to express her needs which is why she insists that one family member stays with her.

While she was in hospital for the past 48 hours one family member was allowed to accompany her to assist with translation and attending to her needs as her vital signs deteriorates when she is worried that she is going to be alone. This included staying overnight on one of the wards where they did take care of her well and respected family’s views.

However, my Grandma was then moved to another ward (ward 14e). During this transition I was not told clearly why we are being moved. When we was moved to the new ward, they did not know that we was coming to them.

Once we arrived we waited for a nurse to take handover notes about my Grandma and no one was saying who this nurse would be. Then they put my Grandma into the bay area and a male nurse came in and started complaining about how the other ward did not give my Grandma’s medication on time. The nurse did not once introduce himself; not even ‘hi i am going to be the nurse looking after you’. Or ‘I’m sorry we are quite busy but I will be looking after you just bare with me’. The nurse then without any communication put fluids up. He did not say what he is doing and why he is doing it. I asked him that I needed help lifting my Grandma up the bed as she was in a lot of discomfort. Instead of understanding what I was trying to say, he insisted that the bed will sort her problem out by pressing the buttons when it was not helping at all. My grandma started crying out saying to help her. This type of unprofessional behaviour is not NHS standards. A nurse has responsibility to deliever safe and respected care attending to all patients needs. Why he refused to help her the way we wished for is baffling.

In midst of everything the nurse wanted to check her skin. This is a required assessment to check whether the skin is intact (which is something I did not know at the time as it was not explained properly). Yet he did not tell me that my Grandma’s whole body including private areas had to be checked. We are people of religion and for religious purposes I requested two female nurses to check the skin instead of our male nurse (which is within our rights). The male nurse got upset with us for this reason and started behaving rudely with us when it was not necessary. I did not say that he cannot look after my Grandma, I simply wanted female nurses to check my Grandma’s skin.

We also was moved during meal time. Meal time is a precious time for patients as it is their time to eat in order to get better. The food was cold when moved to the next ward. When they did eventually get round to settling my Grandma in they asked her what she would like to eat and they will order. Yet this food did not come to us so I fed her homemade food that was brought up to me at a later time.

Towards the end of the nurses shift, our nurse and a few other nurses came in and very rudely ordered me that I have until 9pm to leave. Once again when the nurses changed over their shift for the night, the nurse in charge all frustrated walked in and stated that she wants me out. I requested to speak to ward manager or any sort of management to request to stay as this is what we have been doing from the start. The nurse in charge said ‘I am managment and I want you gone’. This is not the way to communicate and lie to your patients carers. I insisted many time that I would like to speak to a manager and that I have many complaints about this current ward. In one interraction whereby one of the nurses said that ‘if a patient is dying we allow a family member to remain beside them’. So I said ‘we was told that my Grandma does not have long left, if this is not that stage then what is this?’ Before I could even finish my sentence she walked away from me. Again what kind of communication and respect is this? If this was your own mother or child would you allow this kind of treatment and service by the NHS?

I was escorted out by security and had to leave my Grandma crying and in distress overnight with no news about her. She is unable to get through to me. Please I am requesting everyone sincerely to sign my petition, forward this on and help us receive the justice we deserve, for my Grandma sake, who does not have long left with us. Help me and my family to deliver the right care for my Grandma. She need us now more than ever. Thank you.

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