Public transportation is all modes given by the public authority to the public, for example, transports, taxis, monorail, train, and others. Transportations like KTM and Rapid KL are the primary decision for individuals to go to work or even to move around the city. The issues in the assistance nature of the public vehicles in Malaysia become unsatisfied and in the normal level, consequently, it doesn't fulfill the user needs and assumption.

The main negative encounters that drove a decrease in the way users were delays seen to be the flaw of the travel organization, significant delays at move focus, and being kept from boarding because of swarming. This will make a ton of issues for society particularly for the individuals who are utilizing these modes to go to the workplace or school as they will be late. This issue can cause an effect on one's vocation and conduct. Plans requirements additionally assume a basic part in molding people's openness as individuals are obliged to coordinate with the exercises opening times with their own and transport plans. 

This is why proper and efficient public transportations are needed in especially in the urban areas.