Eliminate Ticket History Conversion Utilities

Eliminate Ticket History Conversion Utilities

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Jim-Barry Behar started this petition to Counterpoint NCR

I believe that there are history conversions required for these new versions, and they are being done using the history conversion utilities that were originally designed for the data model changes dating back to 8.3.7 to 8.3.8.

These conversions require a massive effort, particularly in MultiSite and/or Offline environments that are completely unnecessary and overkill given the nature of the actual underlying changes to the ticket history tables.

Particularly if moving from 8.5.3 or higher to these new versions, going through these upgrades is not something I’m willing to do to my end users or to my organization for that matter.

I had it on pretty good authority that Mike Ritchie prior to his departure had already agreed to the elimination of these types of history conversions, given that the number of actual changes to the history tables are typically minor, but the impact of the upgrade methodology is tremendous.

I’m fairly certain that some folks inside NCR are also fully on board with the elimination of the history conversion, and using a straight forward script that simply modifies the various ticket history tables as needed for the new version.

 

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