Compensation Policy for Train Delays in India (Indian Railways)

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Many times, we travel in Indian Trains, thinking train will keep going on time if it starts on time. When you are in Indian Rail with expected duration 10 hours, after delays sometimes it goes beyond 24 hrs. The Delay varies anywhere from 30 mins to 24 hours and it is quite painful to be in such a situation along with all the family and children. I agree, we have fog situation in Winters, but not in Summers.

In the Era of Customer service and providing better services, there is definitely a need to have such a Compensation policy wherein Customers can be compensated monetarily when they are arriving late by more than 60 mins, though nobody can recover the extra time spent in Train by the Customer.

Arriving late to your destination brings many problems for the Customer (passenger).

- Extra expenses on food, water, etc.
- Having to use WATER-LESS Toilets in Trains many times (Toilets with empty water tank, not talking about the BIO-Toilet !!!).
- Missed connections to further destinations (flight, bus, further train may be).
- Most importantly it adds to physical and mental fatigue for the customer and he/she can't do his further task for which he/she is travelling to a different city than his home city

Many times I asked for this sort of policy on official Twitter handle, but that hasn't rung any bells so far. https://twitter.com/vnextcoder/status/876992006425255936 

There are many countries which have compensation policy for Short and Long Delays train delays appropriately starting with 1 hour period. Unforeseen Cancellation also should be compensated as it impacts the Customer schedule heavily.

Examples

http://www.nationalrail.co.uk/times_fares/ticket_types/121354.aspx
http://www.nationalrail.co.uk/CRACustomerFAQs.pdf

By putting this petition, I would like to request Railway Ministry of India and Honorable Rail Minister Mr Suresh Prabhu to re-think of the Customer services and formulate a Compensation policy by thinking from humanitarian ground of not keeping your customers' in wrongful confinement for further few more hours or may be overnight or whole day without compensating them appropriately.

 

 

 



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