UBER INDIA TO BE DECLARED AS TRANSPORTATION SERVICE TO INCREASE ACCOUNTABILITY AND SAFETY

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Uber was established in 2009 currently operates in 45 countries, 200 Cities and is valued at US $40 billion. . In India it was first introduced in Banglore and has expanded to several Indian cities. Uber has been in news in many countries for unethical behavior and business practices , flouting its norms. Uber has been banned in Parts Of US , UK ,Australia , Canada , France ,Japan, Germany ,Hungary, Denmark ,Taiwan, Bulgaria, Italy , Honkong and China.Uber seems like an ideal solution for “seamlessly” connecting riders and drivers. As a passenger, if you need a ride, you request one with a push of a button on your smartphone and a driver is on his or her way.Traveling always involves some level of risk, no matter what form of transportation you use. Riding with Uber is extremely risky. I used to user Uber regularly however the risks and losses of travelling with Uber I learnt it a very hard way.The following are the loopholes in the Uber system
Improper Background Checks:Uber does not carryout serious checks of its driver backgrounds.
No liability for Uber:Uber itself does not provide any transportation services and uber is not a transportation carrier. Uber only acts as an intermediary between the customer and transportation provider.Uber provides information and means to obtain transportation services offered by the third party transportation providers, drivers or vehicle operators which is requested through the use an application supplied by Uber application.The quality of the transportation services requested through the use of the Application or the service is entirely the responsibility of the Transportation Provider. Uber will not be liable under any circumstances for the acts, actions, behavior, conduct or negligence on the part of transportation provider.
From the terms and conditions it is very apparent that Uber wants to absolve itself from any liability in any incident or customer inconvinience and avoid responsibility for driver’s action . The terms and conditions clearly mean that Uber will not be responsible for anything that happens to you on a ride and officially you cannot raise any case against them.
Lack of transparency and careless grievience readressal system:
Uber’s privacy policy does not allow them to disclose what action they have taken on customer complaints. The action taken against the culprit driver is never disclosed to the affected party.Every time you complain to Uber about any incident the standard reply from the company is: "Thanks for writing again. Happy to explain! As much as we thrive for your safety and security, we also do for our driver partners. Hence, we will not be able to disclose the action taken against the driver due to our privacy policy. Rest assured that an strict action will be taken against the driver to ensure that this does not happen again in the future. If there is anything else that I can help with, please let me know!"This leads to doubts that whether Uber takes any action against its drivers.

No proper datasecurity measures:Data breach resulted in loss of personal and financial data of millions of users.The same was settled in the background and users were not intimated about the loss of their private data.

I want the Indian government to regulate Uber and form a comprehensive code of conduct which ensures safety of passengers.Uber needs to be declared as transportation business, not just a technology platform just as it has been ordered by the European Union Highest Court.They need to be regulated like traditional taxi-operating companies and made responsible for all driver actions and compensate for losses to the customer due to faulty service otherwise it should be banned.



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