Monday Motorbikes: Refund customers the difference for false advertising of bike specs
Monday Motorbikes: Refund customers the difference for false advertising of bike specs
Prior to the release of Monday Motorbike's newest line of motorbikes in September 2020, early bird backers were offered a pre-sale discount on the "Anza" motorbike. The Anza came in 2 motor options in a 500w option or a 750w option. According to Monday Motorbikes official website in September 2020, the 500W model was listed with a 11.6Ah (557 Watt-hour) speed of 20 mph, while the 750W was listed with a 48V 14 Ah (672 Wh) battery & top speed of 35 mph.
500w bikes were listed as $1200 pre-sale
750w bikes were listed as $1999 pre-sale
Website Archive in September 2020
After the early bird pre-sale had ended, Monday Monday motorbikes updated their bike specs for the 750w and reduced it's top speed down to 28mph with no notification to their early bird backers. All other bike specs for both the 500w and 750w remained the same.
Website Archive in December 2020
On day of release as backers began to receive their bikes, the 750w bikes not only had a max speed of 15mph, but also were being delivered with 11.6 Ah batteries instead of the advertised 14 Ah batteries. Concerned customers reached out to Monday Motorbikes only to be told that there would be an upcoming fix to get the bikes to a max speed of 20mph (15mph slower than their advertised speeds in September). As of 3/2/2021, there is no ETA of if and when the bikes will be running at their advertised speeds. There has been no comment on the falsely advertised batteries sent to customers.
Customers would like an official apology from Monday Motorbikes for misleading their backers and urges them to:
- Refund Customers completely
- Offer partial refunds of 40% of the purchased price. Nothing less.
- Send appropriate parts needed to customers free of charge.
False Advertising Laws in California – Business & Professions Code 17500 states,
"Business and Professions Code 17500 BPC is a California statute that prohibits false or deceptive advertising to consumers about the nature of a product or service. This covers false or misleading statements in print, digital, or any other advertising media. A conviction is a misdemeanor that carries a maximum sentence of up to 6 months in jail and a fine of up to $2500.00."