A4e is one company among many which has made huge profits from the contracting out of public services. Some, like Capita, have concentrated on "back-office" services which involve systems more than people. A4e, however, has made its money from contracts which deal directly with people - the poorest people in the country.
That's not how they put it, of course. They are "improving people's lives". That claim must be examined. They say that they're about "public service reform". You can read all this rubbish on their own website. the Conservatives began the outsourcing of public services, enabling them to sack civil servants and "reduce the size of the state". This has brought no benefit to the public, and it has transferred taxpayers' money, in vast quantities, into private hands. In A4e's case, this means the hands of one person, who has become a very wealthy woman. Money intended to provide services to the those most in need goes instead into the bank account of Emma Harrison. This is now considered normal. We challenge that.