Its no secret that the people of Zimbabwe are being robbed on a daily basis on the mobile money platform Ecocash. Over 6 million Zimbabweans on the platform lose money at least once a week from an incomplete transaction. To make it worse, Econet has deliberately incapacitated their customer service platform so as to frustrate those looking for refunds and eventually give up trying. The phone is never ever answered.
Econet is making millions of undeclared profits from the money they are stealing from us everyday. A simple transaction reversal can take weeks if not months in some instances. Those living in the rural areas have it worse as they have less avenues to claim their money.
The Ecocash system is either flawed or it is intentionally designed to steal from Zimbabweans. Their social media pages are riddled with complaints of fraud and incompetence which they choose to ignore. Enough is enough. The powers that be should protect their citizens from these criminals. We haven't seen any action taken against them despite this issue being common knowledge. We appeal to The Finance Minister and Reserve bank of Zimbabwe to stop this injustice. We are suffering enough already!