TO REFUND THE MONEY WHICH THE ATM HAS NOT GIVEN
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This is an ATM- based incident and I do not know if this can be called a fraud, or negligence, or intentional, or lack of respect for a Customer’s genuine difficulty, or lack of understanding of the situation , or empathy to go into details and take corrective steps, or a combination of all. I do not know if we can call it a fraud or some one involved with intentions. The following is the incident. My niece, opened an account with Punjab National Bank, Big Bazar, Berhampur ( Dt. Ganjam ) Odisha. 761002. This branch , I have opened and was first Brabch Manager, in June,1977. The account no 1271 0001 0003 5503 in the name of B.V.L.N. Dutt and B.Padmavati . Mr Dutt is a small time employer in a medical/ Pharmaceutical shop with a meager salary. Smt. Padmavati is a full time house wive. Their only daughter, is studying engineering in Burla ( Sambalpur ) and gets scholarship. That scholarship money she sent to their parents and they have deposited in the said PNB account. On 09-07-2013, they went to HDFC ATM, at Pakalavari street, Berhampur and tried to draw Rs.,7,000/-. Txn.id-9717 . ATM operated but the money ( cash) was not received. But their PNB account was debited with the same. They went to HDFC and made a complaint (Complaint No. 60076494.) The complaint was rejected out right without bothering to know what happened. Every one was busy to hear the complaint. They promptly said that, they will not receive any complaint directly and informed that they have to lodge their complaint with PNB concerned branch. They went to PNB and lodged their complaint with PNB. The Manager , PNB, has taken up with HDFC Bank., with no results. They are running from Pillar to Post, with their pleas, but unable to find anyone. It is just one of those complacent, non-committal attitudes, everyone is taking. The Branch Manager PNB. Says, he is working ‘overtime’ on the issue The Tragedy, is, that lady ( Smt. Padmavati ), a week back was diagnosed, to be suffering with AHL Leukemia, ( Blood Cancer ) and was taken to Cuttack, Acharya Hari HaraCancer Institute for her long road of treatment. The Banks were least concerned with their situation. Some of the points, here , are note worthy. 1.The ATMs are fitted with CCTV recordings. HDFC point blankly refuses, to review the CCTV foot coverage of the day and hour?. 2. PNB B/o Berhampur took up for the details of the transactions held on that day. The HDFC is supposed to give copy of the automated print-out of the transactions. The one given by HDFC is not fully a print-out, but the covered portion of this particular transaction is written in hand. Why is it so? Why a copy of complete Automated print-out was not given? Why this exception of giving a hand written entries of the transactions. ? This is very unusual from the standard banking norms and Practices. 3 Why HDFC refuses to hold an enquiry with the persons who loads the cash in ATMS.? 4. Were the concerned person(s) loading the cash in ATMs, questioned and their statements recorded? 5. Why should we rule out the possibility, of the person(s), pocketing the money, when he (they) found that there is surplus (extra) of cash in the ATM, than accounted for? 6.. Is ATM being checked and tested regularly and at periodical intervals about its working? And certificates are kept on record.? 7. When they went to lodge the complaint of not getting cash from one of their ATMs, why should they (HDFC ) reject the complaint right away and refuses to go into the details. Why they should hold ‘ it is not my concern attitude’ ? Simply because the customer is not theirs , but that of another Bank ( PNB ) They have nothing to loose, not even a small customer. If at all any one looses, it is the other Bank (PNB) looses a CUSTOMER . 8. Can such an attitude be expected, from a co- Banker.? 9. If that is the attitude, why should the host Bank ( PNB ) take it up in their stride.? 10. Why Host Bank ( PNB ) is not taking up the matter at all levels, at the chairman’s level, if need be.? But the problem should be solved and the customers grievance should be fulfilled. 11. Why the Customer should not go to the other corners for seeking help, including the media ( Press & TV )to bring these incidences to the notice of public at large, and lacunae, lapses, and indifferent attitudes of the Banks ( PNB & HDFC ) let know, the concerned and other customers, present and prospective? 12. What remedial action, the Banks are contemplating to take to compensate the Customer’s loss and inconvenience and harassment? 13. Why PNB should not initiate the steps to blacklist the HDFC from their purview ,quoting this incidence? One can go to any length to find out the answers. In all earnestness, you are requested to kindly take up the case and see that the justice is done to the concerned customer, immediately, as her time is running out very fast. JUSTICE DELAYED IS JUSTICE DENIED. FINALLY THE LADY DIED ON 20TH. NOVEMBER, 2013. EARLY MORNING. AT LEAST BY NOW THE BANK (S) SHOULD CREDIT HER ( THE JOINT ACCOUNT WITH HER HUSBAND) WITH THE AMOUNT, SO THAT THE MONEY CAN BE UTILISED FOR HER LAST RITUALS. Reply, Reply All or Forward | More
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