Shut down fake company Snapdeal

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Last week on 13 April 2018. I had placed an ordered of infocus champagne gold A2 set. I have received the product at 16 April 2018. But I found it defective and filed a return request on 18 April 2018 but didn't get any response of them in a week. After a messaging them on Twitter one of their executive call me in evening and said you have to go on service centre and take a dead note from them then we will return your product otherwise we can't do anything.And again in next morning their another executive call me but he was still on this thing I have to take a dead letter from their service center. First of all this thing is not acceptable because it's not customer service or duty to go anywhere and then get letter from them. And in my condition my mom is 50 years old lady and also a patient she is unable to go anywhere then how can she go and find their service center. On somewhat I agree on their condition but from yesterday and till now they didn't send me the address of their service center then how can anyone go and get a letter without getting any address.  After two days again I got their call and listen the same thing told by their executive and that time address was mailed me on my prime email id. Now I checked the mail and find it's about to repair why should I repair the brand new phone which was delivered by SNAPDEAL on 16th april 2018. Which is not working fine. It's have lots of defects first of all thing their is no battery back up. And other problems too have. They told me get a DOA letter and they send me a mail of reapiring if their service center is unable to rectify the mobile. If mobile is new why should Anyone do repair it. Please help me and sign this petition. Because it's not only the me this thing happen with lots of customer. So support me.