We spend time and knowledge to help clients in booking of air tickets with Airlines to earn a commission. It is disagreed that our earned commissions is taken back when helping a ticket refund due to Airlines schedule change or clients cancellation. It is OK to spend our time and work of a refund ticeket at Zero fee by Airlines because we earn the commissions. Totally unfair business manner is treated as a working partnership as a bridge of Airlines and travellers. Please urge your generous support to make me the change at the Ottawa.